Refund policy
Bella Vida Fine Jewelry Return and Exchange Policy
Final Sale Items: All bespoke, custom, made-to-order, personalized, engraved, engagement rings, and wedding bands are final sale and cannot be exchanged or returned due to their unique nature. Items purchased on sale or with a discount code are also final sale. For clarity on whether this policy applies to a specific piece, please inquire through our contact page before placing an order.
Ready-to-Ship Items: Unworn ready-to-ship pieces can be exchanged for store credit within 7 days of in-store purchase or upon receiving your order, unless otherwise stated. We do not accept exchanges beyond these timeframes. Store credit can be used towards a Bella Vida purchase of equal or greater value. If you are not completely satisfied with your purchase, please reach out through our contact page.
For those located in Los Angeles, we require appointments for in-person exchanges or processing of store credit at our store.
Shipping for Exchanges: Customers are responsible for shipping costs for exchanges. Items must be returned in their original condition, unworn, and with the original packaging. We reserve the right to reject an exchange if the item is not in new condition or if we believe the items were intentionally damaged or misused. Products showing signs of wear or damage will not be accepted and will be returned to the sender. For those who will be shipping back their pieces, we recommend using a trusted and trackable carrier for return shipments, as Bella Vida is not responsible for lost, damaged, or stolen parcels. We appreciate your understanding and cooperation as we strive to provide you with the highest quality jewelry and exceptional customer service. If you have any issues with your items, please contact us, and we will work together to resolve them. Thank you for shopping with Bella Vida Fine Jewelry.
Cancel an Order: To cancel an order, please send an inquiry through our Contact Us page within 5 hours of placing your order. After 5 hours, the order is considered in production and cannot be canceled.